SHIPPING
CURRENT DISPATCH ESTIMATE- 2 weeks
UK orders are sent via Royal Mail.
To keep postage costs low please note, my free standard UK postal service is UN-TRACKED.
If you’d like to follow the progress of your order, please select the ‘tracked’ option at checkout.
International shipping rates are calculated based on where in the world you are located. All international orders are sent fully tracked so you can follow your order’s progress to you. Please check your spam folder for the dispatch note that contains this. There may be extra charges applied at customs, I’m not responsible for any extra costs or delays incurred due to customs issues.
EU CUSTOMERS PLEASE NOTE, AFTER JULY 1 THERE ARE LIKELY TO BE ADDITIONAL CUSTOMS CHARGES on your order. This is due to changes in the VAT laws between Britain and the EU. I’m afraid I am not responsible for any delays or charges incurred as a result of these changes. Big online marketplaces like Etsy collect this fee on behalf of the governments at checkout, but I do not have the time and resources to do this, so instead these charges will need to be paid before you can collect your item.
Please note all prints are sold UNFRAMED. My products are handmade and original, so there will be variations from print to print- in colour, ink texture, paper type/or size. All print sizes are approximate.
I am a sustainable business so often use up papers and packaging before purchasing more. This means that paper type can often vary from print to print.
Please note- I print everything to order (bar a couple of exceptions) so I’m afraid my items are not eligible for a refund- I do sometimes however accept exchanges- please see my RETURNS section for details.
Sale items are non-returnable.
Larger prints are supplied rolled in a postal tube for protection. Open gently and allow to uncurl with the edges weighted down before framing. Do not hang/display in direct sunlight. If hanging in a moist/damp environment, ensure that the print is properly framed behind sealed glass to prevent moisture damage to the print.
All items arrive to you in strong cardboard packaging.
These are the rough estimates for when you can expect your print to arrive. From the day of your dispacth notice:
UK- allow 2-3 working days for delivery
Europe- allow 7-9 working days for delivery
Everywhere else: allow 3-7 weeks for delivery
*The mail services are still not fully back to normal: these times above are a rough estimate. Items getting lost in the post are very rare, so please be patient and understanding and allow a further 21 days after the estimated delivery date for your print to arrive.
For International customers, prints can take a long time to clear customs. If you have still not receive anything after 3 months, please get in contact.
For items lost or damaged in the post: if you choose standard shipping, I will supply a credit note to the value of the print, less postage costs. If you choose a tracked delivery option, I will be able to replace the print when it arrives back to me, or offer a store credit note. For all occasions where I have to arrange redelivery of your item- postage will need to be paid again before I can do so.
Please send proof of damage- photos of packaging and damage to the print. Without this, I won’t be able to reimburse you.
RETURNS & CANCELLATIONS
RETURNING PRINTS
Prints by the Bay sells unique, original art prints and handmade items, most of which are made to order- therefore refunds are not accepted, although you might be able to return your print in exchange for another equally priced item. If you are unhappy about your purchase, please get in touch within three days from its arrival to enquire about an exchange. Provided they are in perfect, saleable condition and still in their original packaging, you can return unwanted prints to me, though you will need to pay for the return postage.
My products are handmade and original, so there will be variations from print to print- in colour, ink texture, paper type/or size. All print sizes are approximate.
I am a sustainable business so often use up papers and packaging before purchasing more. This means that paper type can often vary from print to print.
CANCELLING ORDERS
If you change your mind about an order, please let me know within 24 hours so I can cancel it. If I have already printed your order, I will not be able to cancel it.
If the order is still waiting to be printed, I will refund your money, less the fees that my payment provider charges- I have to do this otherwise I will be out of pocket as these card fees are not returned to me when you cancel your order.