SHIPPING & FAQs
UK customers-
I am a one woman (artist!) business with a family and lots on my plate that I am juggling. My lead time is long and gentle- I tend to package and post orders once a week, to limit my time spent on admin and to allow for the creative process. This means your order could be anywhere from 1-2 weeks before I dispatch it to you. This time varies, and can be shorter or much longer than this when I get really busy (like at Christmas or Summer)
If you’ve ordered something that you need urgently (like for a birthday)- please send me a message and I’ll do my best to speed it up.
All orders are sent via Royal Mail as standard.
All items arrive to you in strong cardboard packaging- please recycle this where possible.
These are the rough estimates for when you can expect your print to arrive once you’ve received your dispatch notice:
UK- allow 2-3 working days for delivery
Europe- allow 7-9 working days for delivery
Everywhere else: allow 3-7 weeks for delivery
*these times above are a rough estimate. Items getting lost in the post are very rare, so please be patient and understanding and allow a further 21 days after the estimated delivery date for your print to arrive.
For International customers, prints can take a long time to clear customs. If you have still not receive anything after 3 months, please get in contact.
For items lost or damaged in the post: if you choose standard shipping, I will supply a credit note to the value of the print, less postage costs. If you choose a tracked delivery option, I will be able to replace the print when it arrives back to me, or offer a store credit note. For all occasions where I have to arrange redelivery of your item- postage will need to be paid again before I can do so.
Please send proof of damage- photos of packaging and damage to the print. Without this, I won’t be able to reimburse you.
International Customers-
International shipping rates are calculated based on where in the world you are located. All international orders are sent fully tracked so you can follow your order’s progress to you. Please check your spam folder for the dispatch note that contains this. There are likely to be customs import fees charged on your item. (USA customers- this is different for you, all duties will be pre-collected and paid- America is not letting any parcels in that have not had customs fees pre-paid- please see below for details)
I’m afraid I am not responsible for any delays or charges incurred as a result of customs import processes- it is the responsibility of the buyer to pay these to the governing body of your land. Big online marketplaces like Etsy collect this fee on behalf of the governments at checkout, but I do not have the time and resources to do this, so instead these charges will need to be paid before you can collect your item.
US CUSTOMERS PLEASE NOTE- new tariff rules coming in 1 September. All imports will be subject to applicable duties after this date. My original art prints, greeting cards and calendars are duty free. Any other products will be subject to a 10% tariff. This will be calculated at checkout and charged as applicable. I send via Royal Mail which pays these on your behalf, so nothing will be due on collection. As this is all very new, please expect possible delays at customs.
Customs fees are the responsibility of the customer- your items will not be delivered to you without paying this as it is the law of your country. I the seller am not responsible for any extra costs or delays incurred due to customs issues, and in the event of you refusing to pay the fee I am not able to offer refunds for any part of your order or postage costs. By purchasing from me you accept these terms.
****
Please note all prints are sold UNFRAMED. My products are handmade and original, so there will be variations from print to print- in colour, ink texture, paper type/or size. All print sizes are approximate.
I am a sustainable business so often use up papers and packaging before purchasing more. This means that paper type can often vary from print to print.
Please note- I print everything to order (bar a couple of exceptions) so I’m afraid my items are not eligible for a refund- I do sometimes however accept exchanges- please see my RETURNS section for details.
Sale items are non-returnable.
Larger prints are supplied rolled in a postal tube for protection. Open gently and allow to uncurl with the edges weighted down before framing. Do not leave in the tube for too long if possible. Do not hang/display in direct sunlight. If hanging in a moist/damp environment, ensure that the print is properly framed behind sealed glass to prevent moisture damage to the print.
RETURNS & CANCELLATIONS
Prints by the Bay sells unique, original art prints and handmade items, most of which are made to order- therefore refunds are not accepted, although you might be able to return your print in exchange for another equally priced item. If you are unhappy about your purchase, please get in touch within three days from its arrival to enquire about an exchange. Provided they are in perfect, saleable condition and still in their original packaging, you can return unwanted prints to me, though you will need to pay for the return postage.
My products are handmade and original, so there will be variations from print to print- in colour, ink texture, paper type/or size. All print sizes are approximate.
I am a sustainable business so often use up papers and packaging before purchasing more. This means that paper type can often vary from print to print.
CANCELLING ORDERS
If you change your mind about an order, please let me know within 24 hours so I can cancel it. If I have already printed your order, I will not be able to cancel it.
If the order is still waiting to be printed, I will refund your money, less the fees that my payment provider charges- I have to do this otherwise I will be out of pocket as these card fees are not returned to me when you cancel your order.